Consumers and buyers are expecting more and more. In addition to a great product or service; they want to be educated, impressed and a promotional offer or discount on their first purchase.   The traditional buyer journey… View More

You might think that customer service is an art and how can one possibly measure or analyze how a representative handled a customer issue or request? It’s a subjective process, right?   Not entirely. While you can and should gut check… View More

Consumers and buyers expect more than just a great product or service from the companies they will buy from; they want to be educated, impressed and a promotional offer or discount on their first purchase.   As a result, the traditional… View More

Systum, a provider of a cloud-based, digital operating platform for small to medium-sized businesses (SMBs), today announced multiple new features that help B2B and B2C online retailers deliver an exceptional customer experience.   Advanced Returns… View More