customer experience

Post 1 to 10 of 20

How to Improve Customer Repurchase Rates

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If you experience a high volume of repeat customer business as a result of your exceptional customer service or cool products, whether you’re a wholesale distributor or a lifestyle eCommerce brand, you’ve conquered an important battle as an online… View More

The Explosion of B2B eCommerce

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Amazon’s launch into the B2B eCommerce market two years ago should have had alarm bells ringing in the 700,000 or so small to medium-sized B2B businesses in the US. The adoption of a digital transformation has been building steam within the past five years, at an… View More

The Customer Support Statistics You Need to Monitor

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You might think that customer service is an art and how can one possibly measure or analyze how a representative handled a customer issue or request? It’s a subjective process, right?   Not entirely. While you can and should gut check… View More

Don't Make These Mobile Mistakes this Holiday Season

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  The warning that warrants the attention of every eCommerce company this time of year is to be mobile ready. If your customers can’t shop or buy as easily on a mobile device as they can from your desktop site, your survival rate as a company… View More

Don’t Drop the Ball on Black Friday

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Black Friday is the bellwether moment of the holiday season. If you get it wrong with customers during this time of year, you will likely struggle to keep them coming back, or worse yet, you won’t gain any new ones throughout the rest of the holiday… View More

Infographic: How to Sell Effectively to B2B Buyers

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In our previous blog, B2B eCommerce: How to Sell Effectively to Buyers, we discussed what your B2B customers expect in regards to their online buying… View More

7 Ways to Make Customers More Loyal with Efficient Returns

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As an eCommerce store, returns are inevitable. Make it easy on your customers, and they’ll likely return to purchase from your store again and again. Make it difficult and not only will they not buy from you again, but they are also likely to give your store a lousy rating and… View More

10 Easy Ways to Move Your Offline Buyers to Your B2B Portal

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It’s essential to make ordering easy for every kind of customer as a wholesale distributor. From the uber tech savvy to the Luddite that prefers to fax or email in their orders, the last thing you want to do is make buying a challenge for… View More

Artful Playdate Founder Shakes Up the Toy Industry by Switching to Systum

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Founded by Letitia Fox and headquartered in California, Artful Playdate provides technology-free fun for children ages three to eight with an imaginative toy box for two that’s delivered to your home. Their flagship… View More

How B2B Companies Use Inventory Management as a Differentiator

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Today, real-time inventory management is made possible with the help of best-in-class wholesale inventory management software and is what sets apart the novice, local… View More

 

 

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