Systum Customer Success: ToyHouse

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About ToyHouse

Headquartered in Mystic, Connecticut, ToyHouse is an exclusive wholesale distributor for the LEGO® brand. Servicing small speciality and independent LEGO® retailers, ToyHouse prides itself on its strong customer-centric values and quality service. As former LEGO® employees, ToyHouse founders have the knowledge and expertise that is required to offer the best guidance and service to small toy retailers.

 

Challenges

ToyHouse founders needed a robust, cloud-based solution that enabled buyers to shop and buy LEGO® products online. As more and more small retailers look to purchase online, ToyHouse founders knew that they needed a user-friendly B2B web portal that could be branded as their own. Additionally, founders knew they needed a system that digitized order and inventory management as well as logistics in order to provide an exceptional customer experience.

 

Solutions

As ToyHouse founders watched their business grow organically, Systum provided them with an affordable solution that met their online commerce needs. Systum provided them with the ability to create their own branded B2B buying portal, enabling customers to self-serve their every need.

 

In addition to meeting their online commerce needs, Systum provided advanced order and inventory management tools that enabled the founders to tightly manage inventory and logistics. Now, founders have the back of office tools they need to view inventory and sales in real time, no matter where they are.

 

ToyHouse founders now have the tools and technology needed to scale with their business.

 

Highlights

  • ToyHouse provides buyers with a B2B portal to self-serve every need
     
  • Systum provides the front and back office support needed to create an exceptional customer experience
     
  • Inventory and overall sales can be viewed in real time from anywhere


Want to learn more about how Systum can transform your business? Fill out the form below!

 

Categories: B2B eCommerce, Software

Tags: customer success, b2b, inventory management

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Molly Mehlenbacher

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