Customer Experience

Post 1 to 10 of 26

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Systum Customer Success: ToyHouse

About ToyHouse Headquartered in Mystic, Connecticut, ToyHouse is an exclusive wholesale distributor for the LEGO® brand. Servicing small speciality and independent LEGO® retailers,… View More

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How the B2B Customer Journey is Changing

Consumers and buyers are expecting more and more. In addition to a great product or service; they want to be educated, impressed and a promotional offer or discount on their first purchase.   The traditional buyer journey… View More

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4 Reasons Why Inventory Management in Excel Is a Mistake

Inventory tracking is an ongoing, fluctuating process that must be tightly managed to fulfill every customer order.   If you sell goods to customers in multiple channels, such as online, in physical stores or through sales representatives… View More

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The Customer Support Statistics You Need to Monitor

You might think that customer service is an art and how can one possibly measure or analyze how a representative handled a customer issue or request? It’s a subjective process, right?   Not entirely. While you can and should gut check… View More

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Don't Make These Mobile Mistakes this Holiday Season

  The warning that warrants the attention of every eCommerce company this time of year is to be mobile ready. If your customers can’t shop or buy as easily on a mobile device as they can from your desktop site, your survival rate as a company… View More

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Don’t Drop the Ball on Black Friday

Black Friday is the bellwether moment of the holiday season. If you get it wrong with customers during this time of year, you will likely struggle to keep them coming back, or worse yet, you won’t gain any new ones throughout the rest of the holiday… View More

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How the Customer Journey Has Changed

Consumers and buyers expect more than just a great product or service from the companies they will buy from; they want to be educated, impressed and a promotional offer or discount on their first purchase.   As a result, the traditional… View More

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4 Easy Ways Personalization Can Improve Sales Readiness

Think back to the last work holiday party you attended or any social gathering for that matter. Let’s say you run into someone you met later in the evening or when you’re grabbing lunch at your favorite local cafe.   If they remember… View More

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How Ticketing Systems Make or Break Your Customer Service

A customer-centric approach, or omnichannel strategy, is a proven advantage in today’s economy. Price is no longer everything to everyone. Until you have the perfect product or a business model that’s humming along swimmingly, exceptional customer service… View More

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Infographic: How to Sell Effectively to B2B Buyers

In our previous blog, B2B eCommerce: How to Sell Effectively to Buyers, we discussed what your B2B customers expect in regards to their online buying… View More

 

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