Customer Experience

Post 1 to 10 of 24

0

4 Reasons Why Inventory Management in Excel Is a Mistake

Inventory tracking is an ongoing, fluctuating process that must be tightly managed to fulfill every customer order.   If you sell goods to customers in multiple channels, such as online, in physical stores or through sales representatives… View More

0

The Customer Support Statistics You Need to Monitor

You might think that customer service is an art and how can one possibly measure or analyze how a representative handled a customer issue or request? It’s a subjective process, right?   Not entirely. While you can and should gut check… View More

0

Don't Make These Mobile Mistakes this Holiday Season

  The warning that warrants the attention of every eCommerce company this time of year is to be mobile ready. If your customers can’t shop or buy as easily on a mobile device as they can from your desktop site, your survival rate as a company… View More

0

Don’t Drop the Ball on Black Friday

Black Friday is the bellwether moment of the holiday season. If you get it wrong with customers during this time of year, you will likely struggle to keep them coming back, or worse yet, you won’t gain any new ones throughout the rest of the holiday… View More

0

How the Customer Journey Has Changed

Consumers and buyers expect more than just a great product or service from the companies they will buy from; they want to be educated, impressed and a promotional offer or discount on their first purchase.   As a result, the traditional… View More

0

4 Easy Ways Personalization Can Improve Sales Readiness

Think back to the last work holiday party you attended or any social gathering for that matter. Let’s say you run into someone you met later in the evening or when you’re grabbing lunch at your favorite local cafe.   If they remember… View More

0

How Ticketing Systems Make or Break Your Customer Service

A customer-centric approach, or omnichannel strategy, is a proven advantage in today’s economy. Price is no longer everything to everyone. Until you have the perfect product or a business model that’s humming along swimmingly, exceptional customer service… View More

0

Infographic: How to Sell Effectively to B2B Buyers

In our previous blog, B2B eCommerce: How to Sell Effectively to Buyers, we discussed what your B2B customers expect in regards to their online buying… View More

0

5 Free Shipping Secrets for the Holiday Season

Free shipping is a commonly used tool in the eCommerce arsenal to entice consumers to buy online today. But if used incorrectly, you might have a post-holiday season meltdown when you review what it actually cost you.   Post holiday season, you… View More

0

7 Ways to Make Customers More Loyal with Efficient Returns

As an eCommerce store, returns are inevitable. Make it easy on your customers, and they’ll likely return to purchase from your store again and again. Make it difficult and not only will they not buy from you again, but they are also likely to give your store a lousy rating and… View More

 

Subscribe to Blog

 

Enter your information below to subscribe to the Systum Blog.