Many growing companies are lean for years before hiring the right leaders to head up customer service or sales. Instead, founders are often toiling 24/7 to build their company and want to be able to see how their business is doing from their mobile phone.
Mobile dominates practically everything we do today, and the cloud-based software you selected to help you run your business should effectively do the same.
Whether you need to access a report, accept an order on the spot or assign a task to an employee to handle an urgent request, you should be able to do that from a mobile application, not a poorly rendered mobile site.
You should also be able to go on vacation without your laptop and handle anything from anywhere. The good news is that best-in-class wholesale inventory management software, like Systum, often come with mobile applications that help keep founders in the know and on the task.
So, here are a few scenarios you should be able to handle from your mobile phone, whether you’re a B2B or B2C business.
- Sales. You should be able to process and place an order for a customer on the spot, whether you’re at a trade show or in their office. You should be able to accept a credit card payment or invoice them at a later date.
- Communication. You should be able to log into the application and send an instant message or email or task someone with a to-do from within the app. This enables you to stay on top of urgent requests you see from your CEO or sales view.
- Get business-critical data. You should be able to see real-time inventory numbers for specific products or channels of business. If you’re a growing manufacturer or wholesale distributor, the last thing you want to do is run out of inventory during a seasonal rush or when your best client places a large order.
- Get a quick, high-level snapshot of how your business is really doing. You should be able to see overall sales for a predetermined period of time, sales in the pipeline and customer service statistics, like how many support tickets are open or unresolved.
If you’d like to see how the Systum POS and mobile app can help you solve these challenges and more, fill out the form below and we’ll schedule a time that works for you to hear your day-to-day needs.
Categories: Wholesale Distribution, B2B eCommerce, Software
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