CRM

Systum offers a complete customer relationship lifecycle management solution for managing organization-wide sales, marketing and customer support and service. Assign sales tasks and prospects, and establish KPI scorecards. Manage all your leads and customers in one place, tracking deals, sales and forecasts.

 

 

 

 

Integrated customer
service

Systum’s customer service and support solution is fully integrated with every other aspect of your business, enabling anyone to respond to customer calls with a full view of the customer’s history and current ticket status.

 

 

 

 

Multiple support
channels

Let your customer choose how they want to talk to you. Manage all your customer conversations in one place, no matter what the source — email, phone or social media.

 

 

 

 

Get a pulse on your
customer base

See which customers might be unhappy, at-risk of churning or are too high-touch to serve pro tably. Monitor open cases by created-date to rapidly identify whether or not any of your bigger customers are being ignored.

Backlog inflow/outflow

See at a glance how well your team is handling the influx of case submissions. Quickly see if customers are submitting more or fewer cases over time.